The Top 4 Improvements Your Front Desk Can Make to Get You More New Patients
Editor’s note: Practice training and consulting company Scheduling Institute created the 5-Star Scheduling System, a system that helps practices increase their number of new patients. Over the course of a month, the Scheduling Institute’s team of trainers collectively visits about 400 offices and listens in on thousands of patient calls. We asked them to weigh in on some of the most typical areas they see offices need to improve to start getting more new patients.
The importance of the front desk
Overall, one of the most eye-opening realizations doctors wake up to is how much they’re undervaluing their front desk—especially when it comes to getting new patients. Until dentists focus on it and see the improvements that follow, they can’t believe they had overlooked something so fundamental yet so important.
And in most cases, until someone from outside the practice points it out by offering proof, they’ve never considered how the front desk handles new patients as vital to their overall success. Basically, they don’t know what they don’t know...
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The importance of the front desk
Overall, one of the most eye-opening realizations doctors wake up to is how much they’re undervaluing their front desk—especially when it comes to getting new patients. Until dentists focus on it and see the improvements that follow, they can’t believe they had overlooked something so fundamental yet so important.
And in most cases, until someone from outside the practice points it out by offering proof, they’ve never considered how the front desk handles new patients as vital to their overall success. Basically, they don’t know what they don’t know...
Click Here To Read More