Still think you need new patients?

dental patient smiling in operatory chair
It has been reported that the normal attrition rate for dental practices is one of the highest in health care—over 20%.1 Some attrition is obviously natural—patients leave a practice due to job changes, moves, and other life-changing events. In other instances, and more commonly, patients leave due to an unsatisfactory experience with the dentist or dentist’s team. In this scenario, the bad experience is often cost-related. If pricing is not transparent, patients can become frustrated if they don’t understand why and what they’re being charged....

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