Retrain Patients to Avoid Appointment Cancellation
Most dental offices have a cancellation issue, and I am going out on a limb to say that it’s our fault. Dental office teams have been working hard to teach patients that it’s ok to cancel an appointment. The same people who will bend over backwards to make it to their hairdresser or a nail appointment will call to cancel with their dentist at the drop of a hat. There are three ways we’ve allowed this to happen, and luckily, we have the power to fix it.
First, dental teams aren’t communicating the importance of the appointment when it’s scheduled. We must remember what we do for a living. We put drills and needles in our patients’ mouths and then ask them to pay us for it. Think about that for just a moment. What we do is not very much fun, and if patients can find a way to get out of it, they will...
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First, dental teams aren’t communicating the importance of the appointment when it’s scheduled. We must remember what we do for a living. We put drills and needles in our patients’ mouths and then ask them to pay us for it. Think about that for just a moment. What we do is not very much fun, and if patients can find a way to get out of it, they will...
CLICK HERE TO READ MORE