Get Comfortable Firing Troublesome Patients
Coaching dental clients about managing troublesome patients caused me to think about a scene in the movie "A Bronx Tale" that has stuck with me over the years. I often think about this movie scene when stressed dentists call me recounting conflicts with patients' unrealistic treatment expectations, their disrespect to the staff, hostility, and patients who refuse to pay their bills.
Here is the scene from “A Bronx Tale” to illustrate my point:
Calogero “C” Anello: “He owes me $20. It's been two weeks now, and every time he sees me, he keeps dodging me. He's becoming a real pain in the ass. Should I crack him one or what?”
Sonny: “Sometimes, hurting somebody ain't the answer. First of all, is he a good friend of yours?”
Calogero “C” Anello: “No, I don't even like him.”
Sonny: “You don't even like him? There's your answer right there. Look at it this way: It costs you $20 to get rid of him ... He's out of your life for $20. You got off cheap. Forget him.”...
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Here is the scene from “A Bronx Tale” to illustrate my point:
Calogero “C” Anello: “He owes me $20. It's been two weeks now, and every time he sees me, he keeps dodging me. He's becoming a real pain in the ass. Should I crack him one or what?”
Sonny: “Sometimes, hurting somebody ain't the answer. First of all, is he a good friend of yours?”
Calogero “C” Anello: “No, I don't even like him.”
Sonny: “You don't even like him? There's your answer right there. Look at it this way: It costs you $20 to get rid of him ... He's out of your life for $20. You got off cheap. Forget him.”...
Click Here to Read More