4 Ways to Make Reception Welcoming Again
If someone had told me three years ago that we would not be welcoming patients into our reception area before appointments, instead making them sit in their car until we escort them in, I would have said they were crazy.
I have been stressing the importance of the reception area since the beginning of my speaking career in dentistry. I’ve worked very hard to change the perception of this area being a “waiting room” and calling it instead a “reception area.” Words do matter, and this is where we should welcome patients, make them feel comfortable, and take the time to talk with them prior to leading them back for their appointment...
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I have been stressing the importance of the reception area since the beginning of my speaking career in dentistry. I’ve worked very hard to change the perception of this area being a “waiting room” and calling it instead a “reception area.” Words do matter, and this is where we should welcome patients, make them feel comfortable, and take the time to talk with them prior to leading them back for their appointment...
Click Here To Read More