When Patients Contradict What They Documented in Their Medical History

What do we do when a patient tells us something different than what they documented on their medical history? For example, I have a patient who disclosed in their medical history that they have an allergy to penicillin. Then they called me and asked for a prescription for amoxicillin because they had pain in their mouth.

Who wins? Verbal or written documentation?

Join us in this episode of Medical History Mysteries as we talk about protocols to follow in this type of situation...

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