When It Comes to Financing Ortho (or Other Dentistry), Keep it Simple

In-office financing is becoming a thing of the past, as it should. The fact is, it should never have been “a thing” in the first place. This philosophy of carrying balances has been promulgated mostly by well-intentioned, big-hearted dentists who felt they were doing patients a favor by letting them make payments on services like orthodontics as a benevolent or humanitarian act. But is it really kind? Allowing patients to get in over their heads financing balances for services they cannot afford creates all sorts of problems for the dentist-patient relationship, the staff, the dental practice, and the patient.

Common patient behavior

When the patient fails to meet their financial obligation, how do they deal with the situation? Typically, a patient who owes the practice money will react in one of three ways: avoiding the practice, devaluing the service, or criticizing the work...
      
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