Principles of Practice Management: The Critical Role of the Dental Office Manager

woman looking stressed with hands on her face


Focusing on the core responsibilities of dental OMs, Dr. Levin discusses essential skills such as system implementation, motivation, strategic planning, and effective communication. Mastery of these areas allows dentists to enjoy greater clinical freedom and practice success.



  • A true office manager acts as a chief operating officer, overseeing all non-clinical aspects of the dental practice.
  • Most dental office managers lack formal management training, which can hinder their effectiveness; targeted development is essential.
  • Implementing clear, measurable systems helps staff follow procedures consistently and improves overall efficiency.
  • Motivating and energizing the team is crucial for maximizing staff potential and reducing the dentist's managerial burden.
  • Regular strategic analysis, including SWOT assessments and industry trend reviews, keeps the practice competitive and forward-looking.
  • Consistent, agenda-driven meetings between dentists and office managers ensure accountability and effective communication...

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