How to Operate Short-Staffed without Sacrificing Patient Experience or Team Morale
Today, many dentists are experiencing team turnover and are actively seeking hygienists, assistants, and administrative professionals to fill permanent positions. An open seat in the office can mean your current team is operating in overdrive. The same can happen when a team member is out of the office due to illness, a family issue, or even a well-deserved vacation. Any of these situations can result in increased stress for the team. As a leader, you want to minimize stress. Here are a few ways to save time and ensure patient experience isn’t affected.
Focus energy on patient-facing tasks
Any task or activity that helps patients get the dental care they need and want and elevates patient experience should be the priority. Having great financial conversations, strong patient relationships, and delivering quality dentistry are the reasons our patients refer their friends and family. Conversely, many of the things that take the team’s time away from patients can be outsourced. For example, you could consider outsourcing insurance verification to a company who can look up your verifications and post insurance payments for treatment. Practice marketing and social media can also be outsourced...
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Focus energy on patient-facing tasks
Any task or activity that helps patients get the dental care they need and want and elevates patient experience should be the priority. Having great financial conversations, strong patient relationships, and delivering quality dentistry are the reasons our patients refer their friends and family. Conversely, many of the things that take the team’s time away from patients can be outsourced. For example, you could consider outsourcing insurance verification to a company who can look up your verifications and post insurance payments for treatment. Practice marketing and social media can also be outsourced...
Click Here To Read More