How 3 Minutes Can Change Patients' Entire Experience

If we had to choose one rule that most people could agree on, we’d probably pick the Golden Rule: treat others as you want to be treated. Few sayings are more commonplace or accepted. As such, many are completely caught off guard when I say I disagree with the principle. I challenge my clients to put into practice a slightly more nuanced, strategic Platinum Rule, which stipulates that we treat others how they want to be treated. In other words, how you want to be treated is completely irrelevant when approaching someone who has different preferences and expectations from yours.
Stay with me here, and I’ll provide you with some tools and insight that will serve you as you go about the important business of properly serving others. Consider my update to the old rule, and you’ll create that elusive “wow" experience that will preclude both your patients and associates from ever leaving and doing business with your competition...
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Stay with me here, and I’ll provide you with some tools and insight that will serve you as you go about the important business of properly serving others. Consider my update to the old rule, and you’ll create that elusive “wow" experience that will preclude both your patients and associates from ever leaving and doing business with your competition...
Click Here to Read More