Dividing Up Front Office Duties

What makes a great front office team member? The number one attributed skill is multi-tasking. I know it was one of the first skills I listed when I came into dentistry. In the front office, there are so many things going on at once, you need to be able to handle it calmly and efficiently. That means multitasking sounds like the perfect skill to haveHowever, I have changed my stance on multitasking in the front office. We are proud of our ability to multitask, but that is not always the best solution. The issue with multi-tasking is that you can do a multitude of things all at once, however you do them all in a compromised manner. It’s not possible to do multiple things at one time and give each thing 100% effort. In order to make us great at multitasking, you have to almost lower your standard to make sure that everything gets finished. Sometimes it’s necessary but there should be a balance and it certainly should not be the norm.
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