Better Chairside Communication for Better Case Acceptance
I recently overheard an exchange between a patient and her hygienist where the patient was explaining why she hadn’t been to the dentist in more than a year. Besides the now-common excuse of COVID-19, this patient explained that she’d also had a health scare and had to undergo treatment, which put her off course with her dental visits. The hygienist showed great concern and assured her he’d get her back on track, to which she replied, “I know there’s a lot going on in there, but I only want to get a cleaning!”
The appointment continued and the hygienist commented on some concerns with the patient’s gums, along with a cracked tooth. He was mindful of his observations, knowing she was concerned with other health issues. I watched him as he trod lightly on his findings throughout the visit. While inquiring about the status of her health, the patient shared that she’d completed treatment and then added, “I don’t know…I just do whatever they tell me!”...
Click Here To Read More
The appointment continued and the hygienist commented on some concerns with the patient’s gums, along with a cracked tooth. He was mindful of his observations, knowing she was concerned with other health issues. I watched him as he trod lightly on his findings throughout the visit. While inquiring about the status of her health, the patient shared that she’d completed treatment and then added, “I don’t know…I just do whatever they tell me!”...
Click Here To Read More