A Look at the Dental Industry's Dual-Payer Problem
The dental industry’s dual-payer problem has the power to be alleviated by AI-driven technologies that can enhance efficiency and patient experience.
The dental industry faces a unique situation that is rare in other industries and can be described as the "dual-payer problem."
On one end of the spectrum, dental practices face challenges in collecting full and timely payments, largely due to inefficiencies in the interactions between patients, providers, and payers.
On the other end, patients are often confused about what they owe after insurance and why they owe it, leading to questions and delayed payment. This confusion is compounded when patients are not presented with easy and intuitive online bill payment options, and instead must contact practices via phone calls or pay via postal mail...
Click Here to Read More
The dental industry faces a unique situation that is rare in other industries and can be described as the "dual-payer problem."
On one end of the spectrum, dental practices face challenges in collecting full and timely payments, largely due to inefficiencies in the interactions between patients, providers, and payers.
On the other end, patients are often confused about what they owe after insurance and why they owe it, leading to questions and delayed payment. This confusion is compounded when patients are not presented with easy and intuitive online bill payment options, and instead must contact practices via phone calls or pay via postal mail...
Click Here to Read More